Nonoglobe Support
Contact us
Email honeybadgerians@gmail.com. We usually reply within 5 business days.
To help us, please include:
- your device model and OS version (for example iPhone 15, iOS 26.1),
- the app version, shown at the bottom of Settings in the app, and
- what happened and the name of the puzzle or city, if relevant.
Please do not send passwords or payment details. We will never ask for them.
Frequently asked questions
How do I play?
Each puzzle is a grid. The numbers beside each row and above each column tell you the lengths of the runs of filled squares in that line, in order. Use Fill to fill a square and Mark (X) for squares you know are empty. Drag to fill or mark several squares in a row. Every puzzle can be solved by logic alone, with no guessing. Open Settings > How to play to replay the tutorial.
Do I need an account or an internet connection?
No. There are no accounts. Puzzles built into the app work offline. New puzzles download when you are online and are then available offline.
Where is my progress saved? Can I move it to a new phone?
Progress is saved only on your device. There is no cloud sync, so progress does not move to a new device and is not restored after you delete and reinstall the app.
How do I erase my progress?
Deleting the app erases all progress.
Why do I see ads?
Ads keep Nonoglobe free. You see a small banner while playing and a full-screen ad at most once every three puzzle starts. Rewarded ads are always optional: watch one to earn 3 hints for the current puzzle, which you spend with the Hint button: it points out a mistake if you have made one, and otherwise reveals a square. If you close a rewarded ad early, or it fails to play, you don't get the hints, but your puzzle is never affected.
"No ad just yet": why can't I get hints?
No rewarded ad was ready, for example because you are offline or none were available. Try again in a moment. Your puzzle is safe.
How do I change my ad and analytics privacy choices?
Open Settings > Ad privacy. Where a consent message applies to you (for example in the EEA or UK), you can review or change your choice there. It applies to both ads and analytics. Nonoglobe requests non-personalized ads only and never uses analytics for advertising. See our Privacy Policy.
How do I turn notifications on or off?
In Settings, tap the notifications option. We only notify you when new puzzles arrive. If you blocked notifications earlier, the app opens your device settings so you can allow them. Turning notifications off in the app removes your registration from our server.
New puzzles are not showing up.
Make sure you are online, then open Settings > Refresh puzzles. If it still doesn't work, the status line on the home screen will say whether the app is offline.
I found a puzzle that seems to have no solution or a wrong clue.
Every puzzle is checked automatically to be solvable by logic alone. If one looks wrong, email us the puzzle name and a screenshot.
Is there a version for iPad or the web?
Nonoglobe is made for iPhone and Android phones. On an iPad it runs as an iPhone app. There is no web version for players.
Can I remove ads with a purchase?
Not at this time.
Legal
- Privacy Policy
- Third-party credits: Settings > Credits in the app